Return, Exchanges & Refunds Policy

We hope that you are pleased with the products you received from us, but if you do need to return anything we offer the following options to you:

If your product is unwanted or you've changed your mind

We are happy to offer you a refund or an exchange if the product you are returning is in a fully resaleable condition i.e. unopened and unused, and the return is made within 7 days of product arrival. In this case you can

  • Call our Customer Services Team on 02 9759 6288 to arrange a return or email them at sales@thcopa.com. Please remember to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund or an exchange.

  • We are unable to process your refund or exchange until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.

  • Please note: If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights.

  • We will not refund postage or gift wrap charges if your product is unwanted or you have changed your mind. The cost of returning unwanted items is your responsibility and we will not refund that cost.

How Refunds are Paid

When the item is returned to Customer Services: Refunds will be paid onto the same credit or debit card or paypal account from which payment was taken for items returned to us. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.

How Exchanges are Processed

When the item is returned to Customer Services: where an exchange is required for an item different to the item originally ordered, then any difference in value, if lower, will be refunded; if higher, will be charged.

If your product is faulty or damaged

We will always do our best to ensure that your product arrives correctly and in perfect condition. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case you can either

Call our Customer Services Team on 02 9759 6288 to arrange a return or email them at sales@thcopa.com. Please remember to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund or an exchange.

We are unable to process your refund, exchange or replacement until we receive the product back. If your item is faulty or damaged, you can send the item back to us and we will cover return postage. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.

If you have been sent the wrong product

We will always do our best to ensure that you receive the product you have ordered. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case you can either

  • Call our Customer Services Team on 02 9759 6288 to arrange a return or email them at sales@thcopa.com. Please remember to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund or an exchange.

  • We are unable to process your refund, exchange or replacement until we receive the product back. If you have been sent the wrong item, you can send the item back to us and we will cover return postage. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, unopened and resaleable with original packaging, and are securely sent.

  • Please note: If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights.

Return Address and Delivery Charges

In the case of faulty or damaged items, or order errors, we will cover the cost of returning the items to us via Australia Post. When posting items back to us please make sure to request a proof of postage receipt from the post office. As we cannot take responsibility if the item is lost without a proof of postage receipt.

We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:

MCL Pty Ltd
PO Box 263
Belmore NSW 2192

*Proof of Purchase

All online customers will receive a proof of purchase email when their order has been dispatched.